Shipping policy
Shipping Policy
Last updated: 30th July 2024
1. General Information
At The Sword Stall, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand our practices regarding the shipping and handling of your purchases.
2. Processing Time
All orders are processed within 2-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: Delivery within 2 - 5 business days.
Delivery delays can occasionally occur.
4. Shipping Destinations
We ship to addresses within the United Kingdom. We do not ship to P.O. boxes or APO/FPO addresses.
5. Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
6. Customs, Duties, and Taxes
The Sword Stall is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
7. Damages
The Sword Stall is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
8. International Shipping Policy
We currently do ship outside the United Kingdom.
9. Refund and Returns Policy
Check out our refund and returns policy for more information.
10. Contact Us
If you have any questions about this shipping policy, please contact us at:
The Sword Stall
Unit 3, Greenway Works, New Line, Bacup, OL13 9RY
United Kingdom
Email: help@theswordstall.co.uk
Phone: 07932932801