Refund policy

Returns & Refunds

We hope you love your order, but if you change your mind, you can let us know within 14 days of receiving your item. 

Returned items should be kept in the same condition as received and include all original parts and packaging. We may reduce your refund if the item has been handled beyond what would reasonably be necessary to inspect it. 

For change-of-mind returns, the customer is responsible for the return postage. Once your return has been received and checked, your refund will be processed within 10 business days.

Where an item is being exchange or replacement is part of a return, the customer service team will confirm once an item has been despatched for replacement.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@theswordstall.co.uk

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as possible with your order number and photos where appropriate. We’ll help get things sorted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

How to Start a Return

Contact our Customer Service team at help@theswordstall.co.uk with your order number and the reason for your return before sending anything back.

Please do not return items without contacting us first.